Customer Service

I emailed a company regarding a broken item yesterday and today, within about 15 minutes, I received two responses from two different people at the company. Look at the difference between the two. No wonder people get so frustrated with customer service.

Good Afternoon,

We will send one out to you at the below address at no charge.

Have a great week-end!

Bonnie Stoklosa
Customer Service

HTC Products, Inc.
Information
322 E. Lincoln Ave.
Royal Oak, MI 48067
800-624-2027
248-399-6185
248-399-8419 FAX

From: HTC – ContactUs [mailto:jason@vonnieda.org]
Sent: Thu 11/15/2007 12:50 PM
To: info
Subject: Enquiry

Email Address jason@vonnieda.org
First Name Jason
Last Name Vonnieda
Address —————————
Address (line 2):
City Seattle
State Washington
Zip Code 98168
Country US
Phone ———————
Additional Phone:
Fax
Area of Interest? Product: Mobile Bases

Comments: I recently bought a a used HJTS-761 mobile base for a Jet JWTS-10JF. This mobile base has two three prong plastic handles attached to bolts which are used to lock the front wheels in position. One of the handles is broken and I was wondering if you sell a replacement part for it? Thanks!

Good Afternoon Jason,

Thank you for your interest in our products. We recommend a Style Q, heavy duty base, price of $308.99 plus $17.95 shipping.

If I can be of further assistance, please let me know.

Thank you and have a great week-end!

Diane McGrath
Customer Service

HTC Products, Inc.
Information
322 E. Lincoln Ave.
Royal Oak, MI 48067
800-624-2027
248-399-6185
248-399-8419 FAX

From: HTC – ContactUs [mailto:jason@vonnieda.org]
Sent: Thu 11/15/2007 12:50 PM
To: info
Subject: Enquiry

Email Address jason@vonnieda.org
First Name Jason
Last Name Vonnieda
Address ———————–
Address (line 2):
City Seattle
State Washington
Zip Code 98168
Country US
Phone —————–
Additional Phone:
Fax
Area of Interest? Product: Mobile Bases

Comments: I recently bought a a used HJTS-761 mobile base for a Jet JWTS-10JF. This mobile base has two three prong plastic handles attached to bolts which are used to lock the front wheels in position. One of the handles is broken and I was wondering if you sell a replacement part for it? Thanks!

Leave a Reply

Your email address will not be published. Required fields are marked *